(After changing the battery you may need to pair the remote handset to the motor. Try replacing the battery in the handset and see if the handset starts working again. If the second handset runs the door then it looks like the problem is with the first remote handset. If you don’t have a wall-mounted wired in button then the next thing you should do is see if a second remote handset works with your door. Wired in wall buttons bypass the wireless system, that the remote handsets use, and can tell you if it is a wireless issue or if you need to look for another cause. If you press the button on the remote handset and get no sound, no movement of the motor or the light doesn’t come on then (If you have a wired-in wall button) test to see if the door operates using that button. The best solution is to order a new garage door opener because this is usually a sign of age or a stressed motor. If you are sure that your motor is engaged but it isn’t running the door then you may have a broken gear in your motor. How this is done differs from type and brand of motor so I will have to assume that you know how to disengage and re engage your own motor. If you can hear the motor running but the door is not moving.Ĭonfirm that your motor is engaged to the door. So, with our focus still on the motor as the possible cause for why the garage door won’t open, let’s unpack some information we might learn from the questions above. How my questions evolve from there will depend on the answers I get to those questions.Īs I mentioned above, we are first trying to eliminate what the problem isn’t so we can narrow down our choices to what the potential problem is most likely to be. Have you tried using your other remote handset?ĭo you have a wired in wall button and have you tried that? Such as, did you hear the motor making the usual sound or the light came on?ĭid the motor try to lift the door but stalled? When you pressed the remote handset, did the motor respond in any way at all? The initial series of questions I would ask the customer goes something like this. Let’s start by focusing on the motor to see if it’s the cause of the problem.
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